Property management is the cornerstone of HDC MidAtlantic. We pride ourselves in providing quality housing opportunities for households of low and moderate income. With more than 40 years of experience in the real estate industry, we are dedicated to providing quality and a high level of service. Collectively, HDC manages more than 3,200 residential units throughout Central Pennsylvania.
HDC MidAtlantic property managers are licensed by the PA Real Estate Commission as real estate salespeople. This, combined with many other professional certificates, guarantees expert service. We also have marketing and leasing staff available for all properties.
HDC’s portfolio includes: Mod-Rehabilitation; Section 8 Project Based; Section 8 Certificates and Vouchers; Low Income Housing Tax Credit (LIHTC); Cooperative; and Market Rate apartments.
HDC has a long history of working with regulatory agencies, such as city and county housing authorities; U.S. Department of Housing & Urban Development (HUD); Rural Housing Services (RHS) and the PA Housing Finance Agency (PHFA). We have never failed to comply with our regulatory agencies’ requirements.
To manage properties in the most efficient and effective manner, HDC focuses on four facets:
IN-HOUSE TRAINING
Housing Development Corporation MidAtlantic provides ongoing training for our management and maintenance staff to ensure they are up to date on current cost-effective methods in the real estate industry.Each property uses a Standard Operating Procedures (SOP) Manual that contains documents such as the management, marketing and resident selection plans. It also contains the forms used at the site, such as leases and verification forms, in addition to schedules that detail when reports are due and when maintenance checks are to be performed. The Accounting, Safety, and Compliance Manuals are also included in the SOP.
MANAGEMENT
We monitor the expenditures of each site every month, as well as the management reports, to be sure that contract obligations are met. We have developed our own reporting formats for cash flow and vacancy reports, accounts receivable and resident satisfaction surveys. This enables HDC to provide continuous proficient service and management. Prospective residents must also pass our high standards for resident selection criteria. HDC manages many affordable apartment communities and income limits apply for most rental opportunities. The income levels are based upon a percentage of the median income, by household size, of all residents that live in the specific county. When applying for residency, applicants will be required to complete forms that request information pertaining to their household composition, income and income from assets. Applicants must also provide their landlord history for the past three years, pass a credit check, and undergo a criminal background check, including a sex offender check. These factors assist in determining whether an applicant is eligible to lease an apartment home that we manage.
SUPPORTIVE SERVICES
Most of our properties participate in a Resident Supportive Services Program, ranging from bus trips, bingo, GED training and after-school programs, to direct referrals to local agencies (such as the Office of Aging or United Disability Services) and resident associations. Supportive service personnel provide our residents with recreational and social activities to enhance the residents’ lives and their relationship with management, their neighbors and the community as a whole. HDC believes that supportive programs also encourage residents to maintain residency for longer periods of time.
PREVENTIVE MAINTENANCE
Management and Maintenance Supervisors conduct regular site inspections to review the physical conditions of every community, as well as its written records. Site visits allow us to better monitor the property and the on-site staff. HDC requires managers to inspect each unit every six months at a minimum. In addition, we seek outside specialized technicians to inspect and service our systems regularly and guarantee smooth operations. We monitor all service requests via monthly, computerized reports from the managers. All service calls are logged to calculate response time and resident satisfaction. In the majority of the calls, we guarantee a 24-hour response time. Staff also provides 24-hour around-the clock on-call emergency service to all residents.
By committing to these four facets of effective management, Housing Development Corporation MidAtlantic and its property management department will continue to provide quality, affordable housing to its residents for years to come.
For more information about property management, please contact: Angela M. Werneke, Director of Property Management, at awerneke@hdcweb.com
